Customer Feedback
Hi Barry,
Just wanted to say a massive thank you for my two tier 4 locomotives. As you can see in the photo I've put them to work already. They are awesome. Only thing is I've had to put some extra details on all my other locos now!!. Thanks again for such great service.
Kind regards
Jon Mulholland. (Southampton)
Excellent model railway shop. Full of models OO, HO, N and Z gauge. Lots of USA railroad items. Plenty of materials, paints etc to choose from. Highly recommended. (W.P)
Superb service . Extremely friendly people cup of coffee and helpful advice without being pushy. Test ran my new Bachmann loco and a discount too. l need to visit more often in future. Thanks very much. (R.S)
"Wow! What an Aladdin's cave, extremely well stocked shop. Helpful service, free coffee and parking. Competitive prices and pleasant attitude of staff. will definitely be back." (D.W)
"Great Model Shop friendly knowledgeable people."(SR)
Excellent shop. Customer service is second to none. (JB)
I had a few a few issues with a Scaletrains Big Blow turbine locomotive which I had ordered through Mech Models, Barry went above and beyond the call of duty to source a suitable replacement loco for me. This is the sort of customer care we would all like to get but rarely do, so I would have no hesitation in recommending the services of this retailer. Andrew (Kiwi Tommo) Thompson.
Thanks for great service regarding the 350 Desiro train by Farish. D.R.S.
Hello,
I would just like to say what a pleasure it is to visit your shop and buy things. Your customer service is excellent and second to none. Nothing is too much trouble . The shop is well laid out and your website is up to date. Today was my second visit in a week and I loved it. A big thankyou to Barry today and he must be one of the most honest men I have met. Looking forward to my next visit already
Thankyou mech models
Michael Pattrick
Excellent service, particularly as some products had to be specially obtained from the U.S. I can now proceed to build my trackside warehouse with the correct windows
Keith Woodbridge
Colin,
Thanks for the very prompt delivery which arrived this morning first thing.
Very impressed with the service and I’ll definitely be using Mech Models again. Great price, in stock, reasonable delivery charges and very fast delivery.
Very satisfied,
Thanks, Ian.